Ebike Service, Ebike Assembly and Ebike Warranty Claims
As Southern Indiana's first and only local electric bike shop catering exclusively to electric bicycles, we understand our riders desire to ensure their ebikes are working properly, regardless of where they were purchased.
Ebike-escapes is an authorized affiliate, fulfillment and service partner for multiple ebike brands, many of which are direct-to-consumer brands. We have established working relationships with these brands for warranty claims, technical support, parts, tools, training, and software.
In order for all of our riders to get the best service possible, please schedule your service in advance. You may use the "Schedule Service" link below or call 812-431-6261 for more details.
Our shop is located at:
13101 Darmstadt Rd.
Evansville, IN 47725
Evansville, IN 47725
Service Menu (click each for more details):
Please provide us with your keys, battery and charger while your ebike is under our care.
Services available (not a complete list):
- Electronic Systems Check/Diagnosis
- Component/Accessory Install/Replacement
- Brake Adjustment/Install
- Derailleur Install/Adjustment
- Chain Replacement
- Drivetrain Clean
- Tire/Tube Replacement (Back) w/Derailleur Adjustment
- Tire/Tube Replacement (Back)
- Tire/Tube Replacement (Front)
- Wheel True (Back)
- Wheel True (Front)
- Spoke Install
- Hydraulic Brake Bleed
Includes these services:
- Photographing/inspection and initial test-ride (as needed)
- Electronic systems check
- Inspect and adjust wiring/cable connections and management
- Check/adjust the angle of the displays/controls
- Inspection and adjustment of hardware (torque all bolts to proper settings)
- Adjust and lubricate drivetrain
- Inspect and adjust brakes ($40 per brake if hydraulic line bleeding is needed)
- Spoke re-tension check
- Suspension check (as needed)
- Remove and True Wheels (as needed)
- True Brake rotors (as needed)
- Critical safety check
- Tire inflation to recommended PSI
- Test ride
- Ebike cleaning
Our 40-point assembly checklist includes:
- Photographing/inspecting ebike for damage during unboxing
- Removing/recycling packaging material
- Installation of all parts per Brand instructions
- Proper torque settings of hardware
- Alignment/adjustments of all components
- Proper Derailleur alignment
- Proper Brake alignment
- Installation of accessories as needed (additional costs may apply)
- Electronics check
- Safety and structural checks
- Identify/Resolve Warranty issues that arise from defects/damage (as needed)
- Review ebike operation with Rider
- Review/perform rider custom fittings
- Review/assist with online Ebike Registration
- Advise/assist with loading/hauling (as needed)
We use our same 40-point assembly checklist to verify:
- Proper torque check of hardware
- Proper Alignment/adjustments of components
- Proper Derailleur alignment
- Proper Brake alignment
- Electronics check
- Safety and structural checks
- Identify/Resolve Warranty issues that arise from defects/damage (as needed)
- Review ebike operation with Rider
- Review/perform rider custom fittings
- Review/assist with online Ebike Registration
- Advise/assist with loading/hauling (as needed)
We offer a complimentary 6-month warranty check for ebikes purchased from our shop, which includes:
- Torque check of hardware
- Alignment check of components
- Derailleur alignment check
- Brake alignment check
- Electronics check
- Safety and structural checks
- Wheels and tires check including tire pressure
- Frame wipe-down
- Identify/Resolve Warranty issues that arise from defects (as needed)